Shipping policy
SHIPPING & DELIVERY POLICY
Thank you for shopping with Vellune & Norelia. We aim to process and deliver your order as quickly and reliably as possible.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During holidays, promotional periods, or periods of high order volume, processing may take slightly longer than usual.
SHIPPING & DELIVERY TIMES
Estimated delivery times vary depending on the destination, shipping method, carrier, and other factors.
United States: 5–12 business days
Canada: 7–15 business days
Australia: 7–15 business days
Please note that these are estimated delivery times and are not guaranteed. Customs processing, carrier delays, weather conditions, holidays, or other circumstances outside our control may affect delivery.
SHIPPING COSTS
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.
Any available free shipping promotions will also be displayed at checkout.
ORDER TRACKING
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please allow some time for tracking information to update after your order has been handed over to the shipping carrier.
You can also use the Track Order page on our website to check the latest available status of your shipment.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your shipping address carefully before completing your purchase.
If you notice an error in your shipping information, contact us as soon as possible at paulaknustg@outlook.com.
We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
DELIVERY ISSUES
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier.
If you still cannot locate your package, please contact us at paulaknustg@outlook.com with your order number and we will assist you in reviewing the situation.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at paulaknustg@outlook.com.
Please include your order number and clear photographs of the item and packaging so that we can review the issue and assist you.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.
Any applicable charges and responsibilities will be handled in accordance with the laws and requirements of the destination country and the information presented during checkout.
DELIVERY DELAYS
Vellune & Norelia is not responsible for delays caused by shipping carriers, customs authorities, severe weather, transportation disruptions, or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us and we will assist you in checking the available tracking information.
RETURNS & REFUNDS
Returns and refunds are handled according to our Return & Refund Policy. Please review that policy before requesting a return.
CONTACT US
If you have any questions regarding shipping or delivery, please contact us:
Vellune & Norelia
Email: paulaknustg@outlook.com
Website: vellunenorelia.shop