Refund policy
Return & Refund Policy — Vellune & Norelia
We want you to feel confident shopping with Vellune & Norelia. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, unwashed, with all original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
Items that show signs of wear, washing, alteration, damage caused after delivery, or removal of original tags may not be eligible for return.
How to Request a Return
To start a return, please contact us at paulaknustg@outlook.com with your order number and the reason for your return.
If your return is accepted, we will provide you with return instructions. Returns should be sent to the following address:
Vellune & Norelia – Returns
5818 Spring Country St
San Antonio, TX 78247
United States
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
For any return-related questions, please contact us at paulaknustg@outlook.com.
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
For any return-related questions, please contact us at paulaknustg@outlook.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at paulaknustg@outlook.com.
Please include your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate solution.
Non-Returnable Items
For hygiene and quality reasons, certain items may not be eligible for return once worn, used, washed, altered, or damaged after delivery.
Gift cards and items specifically marked as final sale are also non-returnable unless otherwise required by applicable law.
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
We currently recommend returning the original item and placing a new order for the item, size, or color you would prefer.
Once your return has been accepted, you can place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.
Returned items must be in the same condition in which they were received — unworn, unused, with tags attached, and in their original packaging. Proof of purchase may also be required.
This does not affect any additional rights you may have under applicable consumer protection laws.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.
Your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at paulaknustg@outlook.com.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
Vellune & Norelia
Email: paulaknustg@outlook.com
Website: vellunenorelia.shop